Last Updated: September 16, 2026
1. Overview
This Refund Policy explains how cancellations, rescheduling, and refunds are handled for paid therapy consultations booked through the SpeakClinic platform (“SpeakClinic,” “we,” “us”). It applies to consultations with Speech-Language Pathologists, Occupational Therapists, and Physical Therapists booked and paid for through our app or website.
2. Cancellations by You
If you need to cancel a booked session, you may do so through the app’s appointment management feature. Cancellations made at least 24 hours before the scheduled session time are eligible for a full refund or a free rescheduling, at your choice. Cancellations made less than 24 hours before the scheduled session, or failure to attend a scheduled session (“no-show”), are not eligible for a refund, since the assigned therapist’s time slot has already been reserved on your behalf.
3. Rescheduling
You may reschedule an upcoming session at no additional cost, provided the request is made at least 24 hours in advance and is subject to the receiving therapist’s availability. Rescheduling requests made less than 24 hours before the session will be treated as a cancellation under Section 2.
4. Cancellations by SpeakClinic or the Therapist
If a session is cancelled by SpeakClinic or by the assigned therapist (for example, due to illness, technical failure, or unavailability), you will be offered a free rescheduled session at the next available slot or a full refund to your original payment method, at your preference.
5. Technical Issues
If a paid video or voice consultation cannot proceed, or is significantly disrupted, due to a verified technical failure on SpeakClinic’s platform, you may request a free rescheduled session or a full refund. Refund requests related to technical issues should be submitted within 48 hours of the affected session through our support channel, along with a brief description of the issue.
6. Dissatisfaction with a Session
Because therapy outcomes depend on many factors and professional clinical judgment, dissatisfaction with a session’s content or outcome alone does not automatically qualify for a refund. If you have concerns about the quality or conduct of a session, please contact our support team so we can review the matter and determine an appropriate resolution, which may include a credit, a complimentary follow-up session, or a refund at SpeakClinic’s discretion.
7. Non-Refundable Items
Fees already paid for sessions that were completed as scheduled, and any partial session fees for time already used, are non-refundable except as otherwise provided in this Policy.
8. How Refunds Are Processed
Approved refunds will be issued to the original payment method through our payment gateway provider. Processing times depend on your bank or payment provider and may take several business days to appear on your statement. SpeakClinic does not store your full payment card or bank account details; refunds are processed securely through our third-party payment processor.
9. How to Request a Refund
To request a cancellation, rescheduling, or refund, please use the appointment management feature in the app or contact our support team at customerservice@speakclinic.com, including your name, appointment details, and reason for the request.
10. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.