Privacy Policy

Last Updated: March 29, 2025

1. Introduction

SpeakClinic (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. User Data Collection and Usage

We collect several types of information from and about users of our Services:

2.1 Core App Functionality

We collect the following types of personal and sensitive user data to enable core app functionality and enhance your experience:

• Phone Number
  Collected for sign-in via OTP to verify your identity and manage your account securely.,
• First Name and Last Name (or Full Name)
  Used to personalize your experience within the app and to display your identity where relevant.,
• Email Address
  Collected when you sign in via Google. Used for account management, support, and communication purposes.,
• Profile Picture (Optional)
  Used to enhance your profile display within the app. Uploading a profile picture is optional.,
• User ID
  A unique identifier (e.g., from Google Sign-In) used to manage your account and session securely.,
• Address
  Collected for service fulfillment and personalization if relevant to the app’s features (e.g., location-based services).,
• Gender
  Collected only with your explicit consent, for profile customization and tailored experiences. This data is not shared with any third parties.,
• Birth Date
  Collected to verify your age and personalize your experience within the app. We do not share this information with third parties.,
• Photos
  Uploaded photos are used only within the app for profile and related features. We do not share these without your consent.,
• Notification Access
  We request permission to send push notifications related to your account, app updates, and relevant activities. You may disable notifications at any time through your device settings.

2.2 Personal Identification Information

We may collect personal identification information from users in various ways, including, but not limited to, when users register on our platform, schedule appointments, fill out forms, and in connection with other activities, services, features, or resources we make available through our Services. The types of personal information we may collect include:

• For Patients: Name, email address, postal address, phone number, date of birth, gender, health insurance information, and health-related information relevant to treatment.
• For Healthcare Professionals: Name, email address, postal address, phone number, professional license information, educational background, professional experience, and PRC license number.

2.3 Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our Services. Non-personal identification information may include:

• Browser name
• Type of computer or device
• Technical information about users’ means of connection to our Services, such as operating system, Internet service providers, and other similar information
• Usage data, such as the time and date of your visit, the pages you visited, and the time spent on those pages

2.4 Cookies and Tracking Technologies

Our Services may use “cookies” and other tracking technologies to enhance user experience. A cookie is a small file placed on your device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Services.

3. How We Use Your Information

We may use the information we collect from you for the following purposes:

3.1 To Provide and Improve Our Services

• To operate, maintain, and improve our Services
• To facilitate connections between patients and healthcare professionals
• To process transactions and send related information, including confirmations and receipts
• To respond to your comments, questions, and requests
• To provide customer support

3.2 For Communication Purposes

• To send administrative information, such as updates to our terms, conditions, and policies
• To communicate with you about appointments, services, and events
• To send you marketing communications, newsletters, and other promotional materials

3.3 For Analytics and Research

• To better understand how users access and use our Services
• To evaluate and improve our Services and develop new products and services
• To generate and analyze statistics about user interactions with our Services

3.4 For Security and Legal Purposes

• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To protect the rights, property, or safety of SpeakClinic, our users, or others
• To comply with legal obligations and resolve any disputes

4. How We Share Your Information

We may share your personal information in the following situations:

4.1 With Healthcare Professionals

If you are a patient, we share your information with the healthcare professionals you choose to consult with through our platform to facilitate healthcare services.

4.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

4.3 Business Transfers

If SpeakClinic is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 With Your Consent

We may share your personal information for any other purpose disclosed by us when you provide the information or with your consent.

5. Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, due to the inherent nature of the Internet, we cannot guarantee that communications between you and our Services, or any information provided to us in connection with the Services, will be free from unauthorized access by third parties.

6. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access, correct, or update your personal information at any time by logging into your account settings.

7.2 Data Portability

In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions provided by law.

7.4 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.

7.5 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the Philippines and choose to provide information to us, please note that we transfer the information to the Philippines and process it there.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by posting the new Privacy Policy on this page or by sending a notification to the email address associated with your account. The date the Privacy Policy was last revised is identified at the top of the page.

11. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to be aware when you leave our Services and to read the privacy policies of each website you visit.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@speakclinic.com