Last updated: Oct 07, 2026 9:04 AM
We value your privacy very highly. Please read this Privacy Policy carefully before using the https://speakclinic.com/ website (the “Website”) operated by MYLO INC., a(n) Corporation formed in Finland (“us, we, our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you. Our company registration number is 2023070109297-16. Our VAT number is 635-371-595-00000. Our address is Unit 1206 Trade and Financial Tower, 7th Ave., cor. 32nd St.,, Bonifacio Global City Fort Bonifacio,, Taguig City 1635. Our phone number is 09457327732.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.
We collect and store any and all information that you enter on this Website. We collect and store the following information about you:
We are not required to collect this information by a law, court order, nor by a tribunal order. We do not combine nor link the personal information that we hold about you.
We share the personal information below with the following categories of third parties for the following reasons:
Please note that these third parties will store your personal information that has been provided to them.
We have implemented the following measures to protect and safeguard your personal information:
We do not sell your personal information.
Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website sets cookies and may use cookies for reasons including, but not limited to:
Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
This Website uses reCAPTCHA. ReCAPTCHA is a service from Google that helps distinguish between humans and bots, thereby helping prevent spam. reCAPTCHA works by collecting hardware and software information, such as device and application data and the results of integrity checks, sending that data to Google.
We retain all of the information that we collect 1.
All visitors or users of this Website have the following rights with regard to their personal information:
You may exercise the rights specified above by submitting a consumer request to:
customerservice@speakclinic.com
09457327732
Unit 1206 Trade and Financial Tower 7th Ave., cor. 32nd St., Bonifacio Global City Fort Bonifacio, Taguig City 1635
Finland
We may need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:
09457327732
customerservice@speakclinic.com
Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this Lodge a Privacy Complaint (Australia) page.
Residents of the United Kingdom may lodge a complaint with the United Kingdom Information Commissioner’s Office by following the steps on this Lodge a Privacy Complaint (United Kingdom) page.
The following person is accountable and responsible for our privacy practices and procedures:
09457327732
customerservice@speakclinic.com
You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376. Residents of Quebec may also lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741.
All data processing activities undertaken by us take place in Philippines.
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track (“DNT”) is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support DNT. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
If you have any questions about this Privacy Policy, please contact us at customerservice@speakclinic.com.
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy via the following:
Last updated: October 13, 2026
SpeakClinic (the website speakclinic.com and the SpeakClinic mobile app, together the “Platform”) is operated by Mylo Inc., a corporation registered in the Philippines (SEC Registration No. 2023070109297-16; TIN 635-371-595-00000), with its office at Unit 1206 Trade and Financial Tower, 7th Ave. cor. 32nd St., Bonifacio Global City, Taguig City 1635, Philippines (“Mylo”, “we”, “us”). This policy explains how we handle personal information under the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and the issuances of the National Privacy Commission (NPC). Where the EU General Data Protection Regulation (GDPR) applies to you, Section 13 sets out your additional rights.
SpeakClinic connects parents, guardians and patients with independent therapists and doctors (“Clinicians”) for online, in-clinic and home-service appointments.
Our Data Protection Officer is Enrico Aquino, reachable at dpo@mylo.ph or at the address above. Contact the DPO for any privacy question, request or complaint.
| Category | Examples | Source |
|---|---|---|
| Account information | Name, email, phone, password, role (parent, patient, Clinician) | You |
| Child or patient information | Child’s name, date of birth, guardian relationship | Parent or guardian |
| Health information (sensitive personal information) | Reason for consult, intake forms, session notes, assessments, uploaded files, audio/video during teleconsults where recorded with consent | You and your Clinician |
| Booking and payment information | Appointments, fees, transaction references. Card numbers are handled by our payment processor; we do not store them | You, our payment processor |
| Clinician information | Licence number, specialty, clinic details, payout details | Clinicians |
| Technical information | IP address, device identifiers, app version, log data, cookies | Your device |
| Purpose | Data used | Legal basis |
|---|---|---|
| Creating and running your account | Account information | Contract (DPA s.12(b); GDPR Art. 6(1)(b)) |
| Booking appointments and connecting you with a Clinician | Account, child/patient and health information | Your express consent to processing of sensitive personal information (DPA s.13(a); GDPR Art. 9(2)(a)), and for Clinicians, provision of health care (DPA s.13(d); GDPR Art. 9(2)(h)) |
| Processing payments and issuing receipts | Booking and payment information | Contract and legal obligation, including tax rules (DPA s.12(c)) |
| Keeping the Platform secure, preventing fraud and spam | Technical information | Legitimate interest (DPA s.12(f); GDPR Art. 6(1)(f)) |
| Service messages (booking confirmations, reminders) | Account information | Contract |
| Improving the Platform with aggregated statistics | Technical information, de-identified usage | Legitimate interest, or consent for analytics cookies |
| Marketing emails about Mylo products | Name and email only | Separate opt-in consent, which you can withdraw at any time |
We never use health information, or information about a child, for marketing or advertising, and we never share it with marketing vendors. We do not sell personal information.
SpeakClinic is used to arrange therapy for children. Accounts must be created by a parent or legal guardian aged 18 or over, who gives consent on the child’s behalf and controls the child’s information. Children may not create their own accounts. If we learn that a child’s information was provided without a guardian’s consent, we will delete it.
Our team operates in the Philippines. Some processors store data outside the Philippines (for example in Singapore, the EU or the United States). When we transfer data abroad we remain accountable for it (DPA s.21) and use contractual safeguards; for data from the EU we use the European Commission’s Standard Contractual Clauses.
| Data | Retention |
|---|---|
| Account information | While your account is active, then 2 years |
| Clinical records | For the period the Clinician is legally required to keep them |
| Payment and tax records | 10 years, as required by Philippine tax law |
| Analytics data | 26 months |
| Marketing consent | Until you withdraw it |
After these periods we delete or anonymise the data.
We use encryption in transit (TLS) and at rest, role-based access so staff see only what their job needs, multi-factor authentication for admin access, audit logs, staff confidentiality agreements and privacy training, and regular security reviews.
If a breach is likely to put you at real risk of harm, we will notify the NPC and affected users within 72 hours of becoming aware of it, as required by NPC Circular 16-03, and the competent EU authority where GDPR applies.
Under the Data Privacy Act you have the right to be informed, to access, to object, to erasure or blocking, to rectification, to data portability, to file a complaint, and to damages. You can also withdraw consent at any time; this will not affect processing already done. To exercise a right, email the DPO at dpo@mylo.ph or customerservice@speakclinic.com. We may ask you to verify your identity. We reply within 15 working days, or within one month where GDPR applies, and tell you if we need more time. If you are not satisfied with our reply, you may complain to the National Privacy Commission (privacy.gov.ph).
If GDPR applies, you also have the right to restrict processing and to object to processing based on legitimate interest. You may complain to the Office of the Data Protection Ombudsman of Finland (tietosuoja.fi) or the authority in your country. EU users can reach our DPO at dpo@mylo.ph.
SpeakClinic serves users in the Philippines and the EU and is preparing to serve the United States. For US Clinicians who are covered entities under the Health Insurance Portability and Accountability Act (HIPAA), Mylo acts as their business associate: we process protected health information (PHI) only under a signed Business Associate Agreement (BAA), and only through vendors that have signed BAAs with us. US patients exercise their HIPAA rights over health records through their Clinician, and we help the Clinician respond. Mylo does not accept US patients’ PHI until the relevant BAAs are in place.
We use essential cookies to run the Platform and, with your consent, analytics cookies (Google Analytics). You can change your choice at any time through the cookie banner or your browser settings.
We will post any change here and update the date above. For material changes we will email you or notify you in the app at least 30 days before they take effect.
Mylo Inc., Unit 1206 Trade and Financial Tower, 7th Ave. cor. 32nd St., BGC, Taguig City 1635, Philippines · customerservice@speakclinic.com · 0945 732 7732